Policies + FAQs

General

What services do we offer?

All nail services, makeup and lash lifts and extensions. See our service menu for details.

How does booking work?

You can fill out a booking request form with you details and await your confirmation within 24 hours. When your booking is confirmed we will get your credit card details to hold the booking. For last minute appointments, call us at 647-874-1477 or book mobile services online or on the Mindbody app and someone from our team will contact you to collect a few details from you and confirm your appointment.

How can I make changes to my appointment?

We cannot guarantee changes with less than 48 hours, but we do our best to accommodate all requests. Contact us directly by phone or email.

Can you do large groups?

Of course! We do special events and corporate events. Fill out an appointment request form with any special details and we will get in touch to firm up your booking.

What type of products to do you use?

We use an all-natural location and sugar scrub made in Toronto, and CND polishes for all our nail services. Our lash and makeup services are performed with top quality professional products. For specific questions about our products, please contact us at [email protected]

What measures are we taking for COVID-19?

Our certified technicians wear masks, face shields and gloves for all services. We use disposable nail files, buffers, and foot files. All our stainless-steel tools (reusable tools) are washed and disinfected in medical grade disinfectant and sealed in a medical grade sanitation bag. Table and chairs are always disinfected between clients. Check our Policies page for more details.

What is the age requirement for kid services?

Kids must be 10 years old or younger for kid services. If a kid service is booked incorrectly, the service will be automatically updated to Signature service.

Payment and Cancellations

How does payment work?

We will take a 25% deposit to hold your booking and the remaining balance will be charged after you receive the services.

What about tipping?

An automatic gratuity of 18% is charged to each booking. This goes directly to the technician. For additional gratuity on your card, please inform our booking manager. Cash tips on-site are always welcome.

How do I cancel my appointment?

We require more than 48 hours notice to cancel or reschedule your appointment without a charge. Less than 48 hours you will be charged 50% of the total cost of services and within 24 hours you will be charged the full amount for services.

Can I buy a gift card?

You can purchase a gift card online from our website or in person at 1148 Queen Street East.

Travel and Tardiness

Is there a travel fee?

There is no travel fee within 5 km radius of the salon. Additional fees apply outside this area.

What if I am late for my appointment?

You will have an emergency contact number in case you are running late or need to cancel last minute. More than 20 minutes late for your appointment might result in your appointment being cancelled and charged the full amount. We will do our best to work around your busy schedule.

What if my technician is late for my appointment?

We all know that getting around the city and finding parking in Toronto can be challenging so we include a buffer in our travel time for the unexpected. Please allow up to 20 minutes past your appointment start time. If your technician is more than 20 minutes late, you have the right to cancel the appointment without penalties.

Client Feedback

Where can I leave a review for my service?

We would love to hear your feedback and recognize our technicians for their great work. Please email us at [email protected] and we encourage you to leave a Google review to share your positive experience.

What if there is an issue with my technician or my service?

Our team is carefully selected and trained to perform at the highest standards. Despite our best efforts to provide you with the best experience, we acknowledge you may need to inform us of issues with lateness, professionalism, and quality of service. You may experience early chipping on your nails or toes or lashes falling off prematurely. We kindly ask that you email us at [email protected] describing the issue along with a photo within 48 hours from your appointment (early chipping for regular polish is 3 days and gel and lashes is 7 days). We greatly appreciate all client feedback.

Preparing for Your Services

How can I prepare myself for the service?

We require basic lighting, a table, two chairs, access to water, and a plug. We can provide a table if requested.

Can I do services at my venue or does it have it be at home?

You choose the location, and we will come to you. Check that your location meets our requirements for services.

Can I use my own tools or products?

Yes, we can use your own nail polish. Our certified technicians provide all tools which will be sanitized with medical grade disinfectants.

Allergies and Sensitivities

How do you handle allergies or sink sensitivity?

You are required to disclose any allergies or skin sensitivities in your appointment request. You should also inform your technician if you have any allergies or skin sensitivities before your appointment. You may be asked health questions related to your services. All health and personal information are always kept confidential.

What happens if I have an allergic reaction to my lashes?

You will be provided with the proper aftercare for your lashes and asked to sign a waiver that you understand the risks. Allergies can develop over time or you can be sensitive to different products. If you experience an allergic reaction within 3 days from your appointment, we will remove your lashes at our salon at no cost to you, but no refund will be issued for the lash application.